Refund Policy

• For eligible returns of unopened, un-inflated items accepted under our Returns Policy.
• When an item arrives faulty, damaged or not as described.
• When we cancel an order we can't fulfil (e.g. out of stock or a pricing error).

Refunds are made to your original payment method via our payment provider. We don't issue cash refunds and can't refund to a different card or account.

Once we receive and inspect a return (or approve a faulty-item claim), we process the refund within 5–10 business days. Your bank or card issuer may take additional time to show the funds.

• Original shipping charges are refunded when the return is due to our error or a faulty item; otherwise the outbound shipping fee is non-refundable.
• We may issue a partial refund if returned items show handling beyond what's needed to inspect them.

For hygiene and safety, inflated balloons, opened paper tableware and opened confetti can't be refunded unless faulty. See the exclusions in our Returns Policy.

Membership fees are generally non-refundable once a billing period has started, because benefits are available immediately. You can cancel at any time to stop future renewals; the current period stays active until it ends. If a quarterly Studio decoration set has already shipped, that shipment isn't refundable.

Email support@bighandevents.shop with your order number and reason. We'll confirm the next steps and keep you updated.